# Can I cancel my registration for a paid certificate and get a refund?

You can request a refund of your fees in two situations:

* A request made within 14 calendar days of payment, or
* A technical issue with the exam platform/FUN.


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## 14-Day Cancellation Period

You have a legal right to request a refund within 14 days of the payment date. The refund will be processed within 14 days of FUN receiving your withdrawal request.

**Please note that:**

* Any delay in attending the online exam does not constitute grounds for a refund of registration fees.
* Paid registration for the current session will not be carried over to the next session.
* By entering the exam within 14 days of your payment, you waive your right of withdrawal, which you acknowledge by ticking the box during registration.


 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi85YzhhYmQ2Ny00ZDI0LTRlZmEtYjA4OS0xNTc3ZDVhM2Y0MTkvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.n0Z741oL7hKkR9YACf8tYivaIh1FOlBJVcjgef0MBU8 " =1424x561")


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## Refunds for Technical Issues


:::warning
Failure to check your equipment in advance or *not using a wired connection does not qualify* *as a technical problem* and is not valid grounds for a refund request.

:::

You must specify the nature of the technical issue you encountered, when it occurred, and provide a screenshot showing that your connection speed met the required threshold.


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## Requesting a Refund

Whether you're within the withdrawal period or facing a technical issue, you must request a refund using the form available at FUN Help Center (link available here [FUN Support 🇬🇧](/collection/1e4d589f-97e8-479b-917c-cd1217e7619d)), including the following information:

* The name of the course for which you took the test.
* Proof of payment, received via email when your payment was confirmed.
* The confirmation email you received when you made your payment.

If your credit card expired after your registration but before your refund request, there is a specific procedure to follow.

To ensure your request is processed efficiently, fill in all required fields on the form, **including your first and last name, username, the course URL and title, and the reason for the refund request.**

You can attach any screenshots you feel may be useful for processing the request *(in the event of a proven technical problem with the platform)*.

*If you have any questions about payment or refunds and can't find the answer here, please contact FUN using the help center form.*