# I can't connect to my account

Problems logging in may arise from :

* failure to create an account,
* no activation if the account has been created correctly
* or a platform error (creation of the account on the help centre instead of the course platform).



1. You have just created your account and it has not yet been activated. See [How do I activate my account?](/doc/how-do-i-activate-my-account-5gQEGsS7NC)
2. If you have never accessed your account, you may have made a typing error when entering your email address when you created it. In this case, you can recreate an account with a correctly spelt email address and **a new username**. See [How to create an account on a FUN platform (FUN-MOOC, FUN Campus, FUN Corporate)?](/doc/how-to-create-an-account-on-a-fun-platform-fun-mooc-fun-campus-fun-corporate-gRWceAhyeg)
3. You have connected to the wrong platform. See [I get an “Email incorrect” message but I have already logged on to a FUN platform](/doc/i-get-an-email-incorrect-message-but-i-have-already-logged-on-to-a-fun-platform-4qbZhRrkbS)
4. You entered your password incorrectly. See [I forgot my password or my password is not recognized](/doc/i-forgot-my-password-or-my-password-is-not-recognized-kf5GHOrv0c)
5. Your browser has been configured not to accept cookies.
6. You are trying to log in from several browsers/terminals with the same account at the same time. The platform does not allow simultaneous connections. Logging in with a new browser automatically disconnects you from the first one.