# I have not received the email to reset my password

If, after following the procedure described in this article: [I forgot my password or my password is not recognised](/doc/i-forgot-my-password-or-my-password-is-not-recognized-kf5GHOrv0c), you do not receive an email to reset your password, please check your **junk mail/spam folder**.

If you still can't find it, check that your account has been created in accordance with the rules set out in the article [How to register or create an account on a FUN platform](/doc/how-to-create-an-account-on-a-fun-platform-fun-mooc-fun-campus-fun-corporate-gRWceAhyeg).