# My email address is not recognised

**If this is your first connection**, you may have made a typing error when you registered. You may not have received an email to activate your account. In this case, simply re-register with the correct email address but with a new "FUN username".

**If this is not your first connection**, it is possible that you have entered an address which is not that of your account (if you have more than one), that you have made a typing error, or that you have entered a password which is not that of this site. Don't hesitate to use the "Forgot your password?" function (by testing your different email addresses if you have forgotten the one for your account) rather than trying to connect again and again, because after 3 unsuccessful attempts, your account will be temporarily blocked.

**If your account is blocked**, contact support using the contact form provided.


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Your connection may also fail if your browser has been configured to refuse cookies. These are essential to open your session and give you access to the courses for which you are registered.

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