# New authentication system and account update - important information

On the night of 17 March, FUN implemented a new centralized authentication system that will eventually allow you to access all FUN platforms with a single account.

If you encounter any difficulties accessing your account following this update, please follow the guide below.


---

## Update your FUN account

If you are logging in for the first time since this update, select the **"Forgot Password?"** option and enter your email address in the next step.

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi80ZWUwZDJjZC01YWIxLTQxNzgtODY4NC00NTc2ZmM4NDZjNWIvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.Sx2ffuRjtC2gFcucnREpX1kq5UPtYYVm6OJ0b210V78 " =1224x847")

You should then receive a password reset email from **no-reply@fun-edu.fr\*** or **no-reply@fun-mooc.fr**.

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi9lMzdkYWQ3Ni00OWU1LTRkZTMtOTdmOC0zNWE2NDNhY2VjMDQvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.8o8GGCIv4qavaQ8ZLwKUH7IY2BDZst8_1Dzvsa01Qk4 " =1410x643")

After clicking **"Reset my password"**, you will be asked to:

* Check and accept the **Privacy Policy & TCs**

  ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi80NDY0NzBmNi03Y2I4LTQ5NWEtYjI3OC02Njc5OTJjNWM1ZGMvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.8YD7e4o5SZJJ1QQlnpT-y7-l1Ap2pHOX5gIR9_LvoAQ " =1700x1027")
* Set a new password and click the **Submit** button.  

  ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi80ZDI2NTRkNC0zNDNlLTQ1OTAtYmJjYS0xMTQ4YTUzZjUyMGYvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.U8he3zzD3rvrbBefXu6dwN69naOMOVKlWtcOaxLTFcw " =1700x1027")

You will then need to verify your account via a new email. 

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi9mMDBhYjg0ZC1iZTcxLTQ4ZTgtYTBhNC01YmVkMTE2YTI3NTcvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.R-Hj0JVnVtBqLsmJ6aEASbNXQeS5AzYwSYZj3a7xAPs " =800x758")

* Click **"Verify my email address"** to complete the account update.


 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi9iZTIyNGMxZC04MGRkLTRiYjctOGE4MC1hMjQwYzQ0YmRhODUvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.-GJ6kcJG9q4XNKNhnZwwSc_v-LahohcbC7weKzrNsRg " =385x282")


:::warning
**Note on delivery delays:** Due to the very high number of accounts involved, we are experiencing slowdowns in email delivery. Please be patient, you should receive your email shortly.

:::


:::info
\* If the email comes from [no-reply@fun-edu.fr](mailto:no-reply@fun-edu.fr), there is no cause for concern: this is an official address. To learn more, see the article [Un nouveau domaine mail en @fun-edu.fr pour France Université Numérique](https://www.fun-mooc.fr/fr/actualites/un-nouveau-domaine-mail-en-fun-edufr-pour-france-universite-nume/).

Also remember to check your spam folder and make sure your mailbox is not full.

:::


---

## Still haven't received the email?

If after several hours and multiple attempts you still haven't received anything, your account may be dormant following the migration. 

In that case:

* From fun-mooc.fr, click on **Login** 

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi8wNmQyZjcxNi1jMWM4LTRiNzQtYTRjMS1iNTA5MzAxZDlkNjcvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.__FdS8rUu1foLSX2_R0Zq6fwWFNfbwSrBbyZ6MFvGf8 " =1202x186")

* From the "Sign in to your account" page, click on **Register**

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi9jMzA0OTQwZi01ZDNkLTQxZjAtYjEwYy05ODFjMDFlYzZiNmEvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.rDd_cSgZ6tpnDangtSlVT8ocI3y-AKIsR3D7UxKoVgc " =1224x847")

* Fill in the form fields

**If a message says your email already exists, this confirms your account simply needs to be updated.** Just wait for the password reset email to arrive.

 ![](https://support.fun-edu.fr/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzE0NGZkNTM4LTgwYjAtNDI0NS05Y2U0LTEyOGExMWRkNjI4Mi83MGUyZTMwYy0zYTU0LTQyYTQtYWU3ZC1lMjQ2NTFlODBhNmMvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3ODk4OTc1MDAsImV4cCI6MTc4OTk4MzkwMH0.MePSLPxsWSR1PeKPRo_Ns9qpFPx4XBjFar90ae6Lup4 " =1224x737")

If you completed the registration process, please wait. You will receive an account verification email that will allow you to sign in and recover your full account history.


---

## For new accounts

The process for creating a new account is the same as described above. 


:::warning
Due to the high volume of emails currently being sent, the verification message may take up to 2 hours to arrive.

:::


---

## Regarding changed usernames

If your username changed following the migration, don't worry: we will be able to restore it. However, we are currently prioritizing account access issues.

Thank you for your patience and understanding 🙏. 

You will very soon regain access to all your MOOCs and courses.


---


:::tip
[*Version en français*](https://support.fun-edu.fr/s/aide/doc/nouveau-systeme-dauthentification-et-mise-a-jour-de-votre-compte-informations-importantes-NsOUCnmF6q)  

:::