What proof of payment will I receive?
When you subscribe to a professional training course, you will receive a confirmation email from FUN (no-reply@fun-mooc.fr) upon signing the training contract. The subject of this email will be “Subscription confirmed!” and it will include the total cost of the course you have subscribed to.
Subsequently, based on your payment schedule (available in both your learner dashboard and the appendix of your training contract), you will receive additional notifications.
For each scheduled direct debit, you will receive two emails:
From no-reply@fun-mooc.fr:
Subject: “France Université Numérique - {Course Name} - An installment has been successfully paid of {Amount} EUR.”
This email notifies you that the direct debit has been successfully processed.
Example:
From do_not_reply@payzen.eu:
Subject: “FUN MOOC - Your payment for the order Ref. XXXXXXXXXXXXXXXX.”
This email serves as proof of payment, confirming the transaction's completion.
Example:
Notes:
Remember to retain these receipts as they may be required in case of any complaints or disputes.
You can monitor the status of your direct debits:
Via your dashboard in the relevant vocational training course under the “Manage Payments” section, or
Through the direct debit confirmation emails.
Access to Course Content:
Please note that access to course content will only be granted after the first installment has been debited. Until then, a technical block will prevent entry.
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